At www.frontex.shop we aim to offer a smooth and transparent shopping experience to all our customers. To cater to a wider audience, we offer Cash on Delivery (COD) as one of the payment options. However, due to a significant increase in order cancellations at the time of delivery, we have implemented certain guidelines and charges associated with COD orders. Please read the policy below carefully before choosing this payment method.

IMPORTANT POINTS :

• • • • • • • • • Prepaid orders are given first priority for processing and dispatch. Once all prepaid orders are processed, we proceed with Cash on Delivery (COD) orders.

                • Kindly note that standard dispatch timelines, order processing schedules, and delivery commitments may not be applicable for COD orders.

Why This Process Is Followed

A significant number of COD orders are cancelled within 48 hours of placement, after shipment, or even at the time of delivery.

To minimize financial losses, avoid unnecessary use of manpower and time, and ensure a smooth and hassle-free service experience for genuine customers, we follow the below verification process:

• • • • • • • • • Once a COD order is received, our team contacts the customer via phone call, WhatsApp, or email to confirm the order before processing.

                • This verification process helps reduce order cancellations and improves overall service efficiency.

1. Minimum Order Value or ( MCV) Minimum Cart Value. 

• • A minimum cart value of ₹299 is recommended for all orders.

  • Orders below ₹299 will still be processed but may incur additional shipping charges.

  • This applies to both Prepaid and COD orders.

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2. Product Eligibility for COD

• • • Not all products are eligible for COD due to product dimensions, weight, or shipping partner restrictions.

    • Digital products cannot be purchased via COD. 

    • All Type of Coupons Not Applicable on COD. 

3. Why COD is Not Available in All Pin Codes

• • • COD is not available for all pin codes due to shipping partner policies.

    • COD orders require extra processing time for cash collection, verification, and update.

    • COD orders also have a higher cancellation rate at delivery, so some pin codes may not support it.

4. Right to Modify COD Availability

• • • COD availability may change based on pin code, product type, and shipping partner policies.

    • COD will be displayed as available on the checkout page only after filling in delivery details.

    • We reserve the right to enable or disable COD for any order or location without notice.

Prepaid payments are more rewarding, with benefits like 10% off on all prepaid orders.

For more information, suggestions, or if you have any questions, don’t hesitate to reach out to us support@frontex.shop