Refund on Cancellation Policy

At www.frontex.shop , we aim to provide a smooth and transparent shopping experience. Please review our refund and cancellation terms below.

1. Seller-Initiated Cancellations

    If an order is cancelled by us (www.frontex.shop) for any reason, the customer will receive a full refund, with no action required.

   Refunds are only approved under specific circumstances, including but not limited to:

• • • • The seller is unable to process the order due to:

      • Item(s) being out of stock

      • Shipping or delivery issues

      • Payment verification failure

      • Pricing or listing errors

       In such cases, we will provide a full refund to your original payment method.

    Additionally, as a token of goodwill, eligible users will receive a 2% discount coupon for their next order (conditions apply – please refer to our [Coupons and discount Policy]).

2. Buyer-Initiated Cancellations

   Order Cancellation Before Shipping

• • • You may cancel your order at any time before it has been shipped.
    • 100% refund will be issued to your original payment method.
    • There are no cancellation charges for pre-shipping cancellations.

   Order Cancellation After Shipping

• • • You can still cancel your order after it has been shipped.
    • The first three (3) post-shipping cancellations per customer are free of charge, and you will receive a full refund.
    • From the 4th post-shipping cancellation onward, a 2% cancellation fee will be deducted from the total paid amount.
    • The remaining amount will be refunded to your original payment method within 7 business days.
    • Buyers may cancel an order before it is shipped, for any reason. There are no cancellation charges for occasional cancellations.

  However, to prevent misuse:

• • • Frequent or repeated cancellations may result in user account may be suspended or banned at our discretion.

  Why we charge this fee:

• • • Shipping carriers apply a reverse shipping cost when orders are returned after shipment. To maintain fairness and manage these recurring charges, a minimal fee is applied after repeated cancellations.

  Refund Method

• • • In case of any refund is approved, it will take 5-7 business days to get credited to your original payment method.

  Important Notes

• • • No limitations apply to cancellations made before shipping.
    • Cancellations after shipment will still be accepted, but charges may apply as explained above.
    • This policy is in place to help us manage shipping costs while still giving you flexibility in your shopping decisions.

 For more information, suggestions, or if you have any questions, don’t hesitate to reach out to us support@frontex.shop