Policy Page

Shipping Policy 

      Thank you for shopping with us! We are committed to providing you with a smooth and efficient shipping experience. Please read our shipping policy carefully to understand our processes and timelines.  

   Shipping Partners

   We work with trusted third-party logistics and courier service providers to deliver your orders safely and efficiently. Shipping timelines and tracking updates are subject to the respective policies and procedures of these external providers.

  Shipping and Delivery

        • Delivery times (5-8 Days) are estimates and not guaranteed.
        • We are not responsible for delays due to third-party couriers, natural disasters, or other unforeseen circumstances.

 

 Processing Time

      • Orders are typically processed from 12 to 24 hours (excluding weekends and holidays) after payment confirmation. 

      • Orders placed on weekends or public holidays will be processed on the next working business day.

      • Customized or made-to-order products may require additional processing time. Estimated timelines will be provided on the product page or during checkout.

      • You will receive a notification email with tracking information once your order has shipped.

 

  Shipping Methods & Delivery Times

          • We offer the following shipping methods within India:

   Standard Shipping:

          • Estimated delivery within 4-8 business days after shipment.
  •  

   Express Shipping:

        • Estimated delivery within 1-4 business days after shipment.

       

Please note that delivery times are estimates and may vary depending on your location, weather conditions, and other unforeseen circumstances. We are not responsible for delays caused by the shipping carrier.

 

  Shipping Costs

      • Shipping costs are calculated based on the weight of your order and your chosen shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase.
      • We may offer free standard shipping on orders over a certain value. Please check our website for current promotions.

 

  Shipping Restrictions

      • We currently only ship within India. We do not offer international shipping at this time.

      • Some products may have specific shipping restrictions due to their nature or size. These restrictions will be noted on the product page.

      • We do not ship to P.O. Boxes. Please provide a complete street address for delivery.

  Order Tracking

      • Once your order has shipped, you will receive an email containing your tracking number and a link to the carrier’s website.

      • You can track the progress of your shipment directly on the carrier’s website

 Third-Party Responsibility

     While we strive to work with reliable third-party shipping partners, we are not responsible for:

          • Delays caused by the courier service

          • Lost or stolen packages once marked as “Delivered” by the shipping provider

          • Inaccurate delivery information provided by the customer

    In the event of delivery issues, we will assist in liaising with the shipping provider to resolve the matter to the best of our ability.

 Incorrect Shipping Address

      • It is your responsibility to provide the correct shipping address during checkout.

      • If you realize that you have entered an incorrect address, please contact us as soon as possible. We will do our best to update the address if the order has not yet shipped.

      • We are not responsible for packages delivered to an incorrect address provided by the customer.

  Contact Us

      If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact us at support@frontex.shop.